Technical Support + Training

• Global Support: With offices in the US and EU, we provide localized support and rapid response times.
• Support is Available in Multiple Languages: We offer support in multiple languages to ensure clear and effective communication with clients worldwide. Services are available in English, German, French, Italian, Spanish, Mandarin and Czech.
• On-Site Services: Our specialists can visit your location for hands-on support and troubleshooting.

• Expert Knowledge: Our highly trained and qualified support specialists have extensive experience in their respective fields and bring a wealth of knowledge, ensuring high-quality service and solutions. The technical support team is led by Veronika Wills, a specialist with 20 years of experience in the endotoxin industry. 
• Continuous Training: ACC’s global staff has the most BET expertise in the industry. We invest in continuous training to ensure our staff is always up to date with the latest advancements, regulatory expectations and industry trends.

• Rapid Screening for Invasive Fungal Infection: Our expertise extends beyond BET to include clinical diagnostic solutions. We provide the most widely used and respected test for (1→3)-β-D-glucan on the market, backed by superior technical support, and training.
• Instrument and Software Platforms: We offer comprehensive and fully integrated beta-glucan testing hardware and software solutions designed to improve productivity and streamline operations. Our technical support specialists assist customers as they adopt and integrate these powerful platforms into their operations.

ACC customers receive technical support through multiple channels and resources from around the world to beside the bench. 

• Email and phone-based support
• Remote support: software and database installations, software tutorials and support, observations and troubleshooting
• On-site services (subject to scheduling): troubleshooting, method validation services, calibration and system validation services, tailored trainings and workshops

• Expert-Led Sessions: At our training programs, participants gain knowledge and insights from seasoned professionals who are leaders in their fields. These sessions equip participants with the skills needed to optimize their testing processes.
• Hands-On Learning for Practical Experience: Our interactive workshops focus on hands-on activities, allowing participants to engage in tasks that directly reinforce key concepts. By gaining practical experience, participants become more prepared and confident in applying their skills effectively in the lab.
• Deep Dive Into Specialized Topics: Our comprehensive seminars explore specific topics in depth through detailed presentations and dynamic discussions. Attendees gain valuable insights that deepen their understanding of testing processes and platforms.

We recognize that flexibility is essential in today’s fast-paced world, so we offer a variety of training formats to meet your specific needs. Whether you prefer learning online or on-site, our training programs are designed to fit seamlessly into your schedule.

• Website-Based Introductory Learning: Access our user-friendly web-based training materials to learn anytime, anywhere. If you’re new to endotoxin testing or need a refresher, you can use our online training resources to learn at your own pace, on your own schedule.
• On-Site Hands-On Private Training: For those who prefer in-person instruction, we offer private on-site training tailored to your specific needs. This format focuses on the methods and the specific software and instrumentation platforms used in your lab. Participants will receive hands-on training in aseptic and pipetting techniques, process flows, qualifications, suitability testing and data interpretation. Our expert trainers provide personalized guidance to ensure your team gains the practical skills needed to operate our technology efficiently and accurately.

To schedule training, contact your local account manager or techservice@acciusa.com or technicalservices@acciuk.co.uk.